Information We Collect

When you reach out to us regarding corporate flower arrangements or gift services, we gather details you voluntarily share. This includes your name, company name, email address, phone number, delivery locations, and specific floral requirements. We also collect payment details when you place orders, though these are processed securely through our payment partners.

For our corporate clients, we may collect extra business information such as company registration details, preferred delivery timelines, and budget needs. This helps us deliver a tailored solution that aligns with your business requirements.

Our website gathers certain technical data automatically when you visit, including your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, arranging deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and addressing your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also utilize aggregated, non-identifiable information to gain insights into market trends and improve our operations. For example, we may analyze which types of arrangements are most popular in different seasons to better manage inventory.

With your explicit permission, we may send information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business network and is shared only when necessary to provide our services or comply with legal obligations.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obliged to safeguard your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We implement physical security measures for our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment data is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems—the data is handled by certified payment processors specializing in secure financial transactions.

Although we maintain strong security measures, no system is completely immune to risk. We continuously monitor and upgrade our security practices to address evolving threats and maintain high levels of protection.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer require your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies are small files stored on your device that remember your preferences and enable certain features.

Essential cookies are required for the site to function properly – they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled automatically when you use our site.

We use analytics cookies to learn how visitors engage with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is aggregated and does not identify individuals.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Pebble Slatea Zure undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will inform you via email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We advise reviewing this policy regularly to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can reach out using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data within United Kingdom jurisdiction. However, some of our service providers may process data internationally. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.